IT Operations Technician

Job Title:                   IT Operations Technician 

Salary:                         Business Support Scale 4, Points 17-19 

                            From £21,406 - £23,676 per annum 

Contract:                  NSG Business Support, Full Time, Permanent   

Hours:                          37 hours per week  

Annual Leave:  30 days per annum, plus statutory Bank Holidays  

Pension:                    NEST Pension Scheme    

About the College 

• Middlesbrough College is the largest General Further Education College in the Tees Valley and has been situated in Middlehaven, Middlesbrough, since 2008.  It has developed from the initial main site to the vibrant campus that is now in place with our Campus Heart, dedicated Sixth Form, STEM Centre, Higher Education Centre, and further development for our apprentices in progress.    

• The College provides excellent facilities for approximately 13,000 students from across the region and whilst we are very proud of our campus and the equipment our students have access to, we are clear that it is the experience and dedication of our staff that make a positive difference to the lives of our students, helping them to achieve their educational goals and progress into work, higher education, or apprenticeships.    

• In 2020/2021, 96% of learners following a study programme attained a positive destination into further training, apprenticeship, or employment.   In the 2022 student exit survey, 91% of respondents agreed that their course was helping them to develop the skills they needed to get a job in the future.  

• We employ over 1000 staff and are committed to our staff’s development; we have a wide range of continuous professional development opportunities including a bespoke Institute of Leadership & Management (ILM) programme for our aspiring and existing leaders.  Opportunities to achieve Assessor and Teaching Qualifications as well as role specific Professional Qualifications.   

• Our teaching staff are supported through our Taking Teaching Higher strategy that focuses on ensuring practitioners have the skill set to utilise up to date evidence-based practice, innovate through technology enhanced learning and have access to relevant continuous professional development opportunities. 

• The College offers free membership to its gym for all staff as well as discounted rates in the Hair and Beauty salons, and staff sports sessions such as five aside football, Pilates, and badminton.  The College has an employee assistance programme that provides support to both staff and their families. 

About the role   

Are you a tech-savvy individual with a passion for solving IT challenges and supporting educational excellence? If so, we have an exciting opportunity for you! Middlesbrough College is looking for a dynamic IT Operations Technician to join our innovative and forward-thinking team. 

The Role - IT Operations Technician at Middlesbrough College, you will play a pivotal role in maintaining and enhancing the digital services offered to our staff, students and visitors. Having the highest levels of customer service as well as being a good problem solver is essential for this role. You will have the chance to collaborate with dedicated colleagues, empower educators, and shape the future of our students through cutting-edge technology. 

Key Responsibilities - Provide technical support and troubleshooting for hardware, software, and network issues. 

Assist in the installation, maintenance, and upgrade of IT equipment. 

Collaborate with staff and faculty to resolve IT-related issues promptly.  

Participate in IT projects and contribute to the improvement of IT services.  

What We're Looking For - We are seeking a proactive and technically proficient individual with the following qualifications and skills - What's in it for You - Competitive salary and benefits package. A friendly and collaborative work atmosphere. Opportunities for personal and professional growth. The chance to make a real impact on education. 

The successful candidate will:   

• Grade C or above in Maths or English (or equivalent) – Essential 

• Relevant IT qualification at Level 2 – Essential 

• ITIL v3 Foundation or above – Desirable 

• Strong knowledge of Windows operating systems and Office 365 

Safeguarding our students  

Middlesbrough College is committed to safeguarding and promoting the welfare of children and young people, as well as vulnerable adults. We expect all staff and volunteers to be suitable to work with these groups and share this commitment.   

As a member of staff within the college, you will be working on a regular basis within the College environment which will give you opportunity for contact with children. Therefore, this role is defined as being within ‘regulated activity’. At Middlesbrough College, we pride ourselves on our dedication to safeguarding all students, to do so we follow a strict vetting process whereby any offer of employment will be subject to the appropriate checks, including an Enhanced DBS Check.  
  
Before applying for a role with Middlesbrough College, it is important to note that it is an offence to do so if you believe you are a persons who is barred from engaging in regulated activity relevant to children.  
  
To read more information in relation to the DBS Code of Practice please follow this link: Revised Code of Practice for Disclosure and Barring Service Registered Persons (publishing.service.gov.uk)  

Want to know more?  

For further details and to discuss the role in more detail, please contact Adam Wade - IT Operations Team Leader - AP.Wade@mbro.ac.uk  

As a College we are committed to Equality, Diversity & Inclusion, and welcome applications from all sections of the community.  

Applicants must demonstrate their ability to meet the key responsibilities, qualifications / skills and experience detailed within the job description. Salaries are based on skills, qualifications, and experience.  

As a College we are committed to Equality, Diversity & Inclusion, and welcome applications from all sections of the community.   

The College is a Disability Confident Leader.  We offer disabled applicants the option of requesting that their application is considered under the terms of the Guaranteed Interview Scheme (GIS).   

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible. 

To learn more about working at Middlesbrough College, please visit our Work For Us page.